"We have now been running your software live for the last month and I would like to say a big thank you to you all for the time and effort that has been given to Harrison & Clough in getting to where we are today.

We could see from a cost benefit analysis that we needed customs warehousing but we didn’t really know too much regarding how best to gain the necessary approvals from HMRC or in fact about the ways in which the goods within a customs warehouse would need to be treated and controlled. However we did know about e-customs Ltd and it was very quickly clear that you were the right people to advise and guide us further.

Even then we had a number of meetings before proceeding because this is of course a major commitment and we wanted to be sure of all the facts, especially with regard to any additional work we would be asked to undertake and of course the full costs involved!

As matters have turned out we simply could not be more pleased with the results. From the initial application forms, to the different HMRC and software meetings, e-customs have steered us through each step of the way and ensured that when we finally went live, it was a bit of a non-event.

Now, running your duty management system boils down to some simple daily checks with very little or no manual intervention, and that’s with over 56,000 product lines. Our deferment account looks an awful lot healthier and the e-customs implementation costs were more than reasonable. I really do wish the company had done it a few years ago.

An overall success. "

“Our chosen NES software solution from e-customs® is able to clearly identify goods that are not progressing correctly through the export procedures.

It immediately pre-alerts us when goods have not arrived at the port or have not departed correctly.

We can pull of numerous management reports to assess offline how our declarations are proceeding e.g. all entries not arrived at port.

Without these and the many other features within the application we would have suffered additional financial shortfalls, delayed goods and even non-delivered goods to the customer. Thank you e-customs®”

“Nothing can really prepare you for some of the problems that operationally arise when exporting. The support team at e-customs® are very helpful at all times and try to explain what has happened to the customs declaration and how to go about correcting it.”

“As a large mail order company we had serious concerns about how were going to manage our stock in warehouse because of the sheer volume of transactions being processed. Maintaining bonded stock within our own in-house system simply wasn’t an option.

However, after receiving a detailed analysis of “WebWare”, the e-customs® bonded customs management system, I was satisfied that the functionality of their solution was what we were after. Having now ‘gone live’ using their product they have demonstrated that they truly do have the necessary knowledge, support and expertise to implement such a system. Their after sales care has been first class & very valuable. It has been worth the investment.”

"We have been very impressed with the highly professional approach shown by e-customs® in helping us to resolve all our customs issues. Their willingness to invest time and effort in getting to know and understand our business is refreshing and I would not hesitate to recommend their services."

“We needed an IPR solution which worked in conjunction with our export and import movements and after receiving a detailed demonstration prior to implementation and demonstration of the e-customs® suite of applications which includes imports, exports and IPR, I was satisfied that the functionality of their solution was what we were after.

Their support was invaluable in the early days of implementation as we all came to terms with it. I have no hesitation in recommending the e-customs® software to any company still considering how to proceed with any customs regime. Once you’ve seen it you will be very impressed & become seriously interested.”

"I have always found the staff at e-customs® to be helpful, professional and courteous. Any perceived problems have been dealt with quickly"

"We first became aware of the e-customs® solution at a NES road show and then through a sister company who were already using the system. The support aspects of their service have consistently exceeded our expectations, any queries we've had have always been handled efficiently and in a friendly manner"

"Every time we have needed support our questions have always been answered quickly and fully. The staff are very friendly and knowledgeable and have always had the most up-to-date information from Customs, often before Customs themselves are fully aware of it.

They have taken time to get to know our company and the way we work. I would like to add, that I would have no hesitation in recommending this company to others. Using the e-customs® system over this last couple of years has been invaluable to us."

"Support from e-customs® has been excellent when required - keep it up"

"e-customs® means great service all round"

"Support services extend beyond simply the e-customs® website. Advice always at hand for other issues relating to NES"

"e-customs® have been wonderful to work with - they really understand the tariffs! Dealing with them was so easy. They are real professionals in their field."

“e-customs® was definitely the right choice for us; my only regret is we didn't do it years ago!”

“We were very impressed with the functionality and flexibility of e-customs®. We have achieved the dual benefits of improved administrative efficiency and a reduction in our customs clearance charges”

“We are really delighted with how this whole process has been managed by e-customs®. Again could I just say how pleased we've been with the system and the support we've received - well done!"

"The package offered to us by e-customs® meets readily the needs of a very busy freight forwarder and I would thoroughly recommend the company to other companies.”

"We are shipping agents specialising in the transportation of refrigerated commodities. The very nature of the goods we ship call for prompt and precise physical movement. Since documentation and other periphery aspects of our business often hinder this process we are always looking for ways to improve and thought it would be useful to compare our procedures with those available through e-customs. It was very easy to check-out and involved no commitment on our part. If we didn't like e-customs in operation then we had lost nothing in checking.

In fact the trial period showed us conclusively that e-customs was much better in all respects. Consequently we are now satisfied clients."

"It is all too easy to fall foul of complex customs duty rules and regulations. This is especially so in the area of customs valuation. My business is a major importer of fruit and a number of valuation options are available at importation. Unfortunately my import declarations were not accurate and this caused a demand from Customs of underpaid duty/VAT which could have cost hundreds of thousands of pounds. Luckily I became aware of Bell Davies who I now realise are the experts in this field of expertise. They fought the case on my behalf with the result that the duty demand was withdrawn. I have no hesitation in recommending their services."

"I have to say hats off to you guys at e-customs, for a great system in "Webdecs". Its really made a big difference to us being able to offer the complete service in-house, without the huge overheads needed for some software solutions. Thanks again"

" I would just like to say, I have always found the e-customs team I deal with to be extremely helpful and knowledgeable"